We generally accept returns and exchanges within a 14-day window of when the order is received by the customer as shown by the shipment tracking. We reserve the right to inquire as to the reasons for the return and/or exchange and determine if the customer has justified reasons for returning/exchanging their product. 

Refunds can only be provided in the original payment method. If a customer no longer has access to that payment method, they will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

To initiate a return, please follow these steps:

1. Login to your customer account
2. Select 'Orders' at the top of the page
3. Select the order containing the items you want to return or exchange
4. Click 'Manage' then select 'Request return'

Domestic Returns (USA):

Domestic customers will be responsible for their return shipping outside of the 14-day window, unless the product has a manufacturing defect – in which case we will provide a prepaid return label.

International Returns:

International customers will be responsible for shipping both ways for returns or exchanges outside of the 14-day window, unless the product has a manufacturing defect – in which case we will try to work with you on a return.

All returned items are subject to a processing and restocking fee of 5% of the total product cost if deemed appropriate by Bearfoot LLC on a case-by-case basis.

Please allow up to 7 days for your return or exchange to be processed. This does not include manufacturing time for exchanged products.

Shipping:

We aim to fulfill orders within two business days of placing them (Monday through Friday). Products with a previously detailed lead time on the product page are currently back ordered and will be exempt from this. In this situation, we fulfill orders in the order they are received as soon as we receive the product into inventory.

If upon receiving your order you find any issue or damage to the product, please contact us and we will work with you to resolve the issue.

Please note that the shipping service you select pays for the class of service the order will be shipped through. The times noted on those services reflect the arrival time after fulfillment, not the arrival time from when the order is placed.

International Customers: Bearfoot LLC is not responsible for import duties or customs fees incurred when receiving international shipments. These fees vary from country to country, and the shipping cost paid reflects what we pay. The shipping cost does not include any import duties the customer’s country will charge upon arrival. This also includes fees for specific services, such as the brokerage fee that UPS Standard charges.

Reserved Items:

Orders containing reserved items will be shipped to customers as soon as we receive them from the manufacturer and process them for fulfillment.

The estimated wait time is 4-13 weeks, but occasionally, suppliers run into problems, and the fulfillment date must be prolonged.

If, in the rare circumstance, we cannot fulfill your reserved item for any reason:

1. We will cancel your order.

2. We will refund your order dollar amount or item.

3. We will notify you via the email address you provided at checkout.