CHAT
Get quick answers to questions about sizing, product-specific questions, etc.
CONTACT US
Send us a message and we'll get back to you within one business day.
ORDER STATUS
Check the status of your order and view tracking info.
RETURN POLICY
Review our policies on returns and exchanges.
SHIPPING
See shipping timelines, carriers, international delivery details, and backorder lead times.
FEEDBACK
Share your experience with Bearfoot — product, service, or anything else.
FREQUENTLY ASKED QUESTIONS
How do I track my order?
Once your order ships, you'll receive a tracking link by email. In-stock orders ship within two business days. Backordered items may take 1–8 weeks, with some extending up to 12 weeks. Click the link below to get the status of your order.
How do I start a return?
Fill out our contact form with your order number and the item you'd like to return or exchange. We'll send instructions from there.
Do you ship internationally?
Yes. USPS handles domestic orders; DHL handles international.
Can I change or cancel my order after placing it?
We process orders quickly, so changes and cancellations aren't guaranteed. Click the link below as soon as possible and we'll do our best to help before the order ships.
Can I exchange my footwear for a different size if they don't fit?
Yes — within the 14-day return window, in like-new condition.
Why is my order taking so long?
In-stock items ship within two business days. Boots and certain styles are made in small batches and may be backordered — typical wait times are 1–8 weeks, with some extending to 12 weeks.
What's your return and exchange policy?
Returns and exchanges are accepted within 14 days of delivery, in like-new condition.
What do I do if my item arrived damaged or defective?
Contact us and be sure to include your order number and clear photos of the issue.
Do you offer a warranty?
Yes — every pair includes a 14-day satisfaction guarantee and a 60-day manufacturer's warranty. An optional one-year extended warranty (In-SHOE-rance) is available at checkout. The Bruin-Patriot includes a lifetime manufacturer's warranty against defects.