Bearfoot Support is dedicated to providing assistance with barefoot shoes orders, returns, and sizing to make your shopping experience seamless. Get detailed product information on barefoot shoes and barefoot boots to help you find the perfect fit and style. Our support team ensures that every step, from placing shoes orders to managing returns, is handled efficiently so you can enjoy the natural comfort and benefits of barefoot footwear. Trust Bearfoot Support for guidance on all aspects of barefoot shoes, including sizing questions and product features.

Our customer support team provides assistance with barefoot shoes, minimalist footwear, zero-drop designs, and barefoot boots. Get help with sizing, order inquiries, and choosing wide toe-box options for natural comfort. We also offer guidance on barefoot shoe care and selecting the best minimalist footwear for your needs, ensuring a healthy and comfortable fit for every lifestyle. Reach out for expert advice on all aspects of barefoot shoes and zero-drop footwear.

The order status form provides a simple way to track your barefoot shoes order and view real-time updates on its progress. Easily stay informed about your purchase status, including shipping details and delivery timelines. With this status form, you can conveniently monitor your barefoot shoes order from processing to arrival, ensuring you always know where your order stands. The order status form is designed for quick access to essential information, helping you manage your barefoot shoes purchases with confidence and ease.

Satisfaction Guarantee:

At Bearfoot, your satisfaction is our priority. Customers can confidently return or exchange items within 14 days of delivery if they are not entirely pleased with their purchase for any reason. To be eligible, items must be in like-new condition, ensuring they are ready for resale. We may inquire about the reasons for returns or exchanges to better understand customer needs and continuously improve our products. For domestic returns that qualify, Bearfoot will provide a complimentary prepaid return shipping label, making the process hassle-free for our customers.

Manufacturer’s Warranty:

Bearfoot LLC stands behind the quality of our products with a limited manufacturer’s warranty, covering defects for up to 60 days from the date of delivery. This warranty specifically addresses manufacturing flaws and does not extend to damage resulting from misuse, accidents, or the natural wear and tear that occurs over time. All warranty claims undergo a thorough review and are approved at Bearfoot’s discretion on a case-by-case basis. If a manufacturing defect is confirmed, we will issue a prepaid return shipping label and promptly repair or replace the item at no additional expense to the customer, ensuring you receive a product that meets our high standards.

Extended Warranty (In-Shoe-Rance):

Elevate your peace of mind with our exclusive Extended Warranty, also known as In-Shoe-Rance, offering comprehensive protection for your Bearfoot footwear for one year from the date of delivery. This premium plan covers a wide range of potential damages, including rips, tears, stitching issues, delamination, and even unexpected incidents like bear attacks. Should your footwear sustain damage beyond repair, we guarantee a brand-new pair will be sent to you at no additional cost. Furthermore, In-Shoe-Rance provides invaluable protection during transit, safeguarding your purchase against loss, theft, or damage while shipping. Any delivery issues will result in a prompt replacement, ensuring your footwear arrives safely. This plan must be purchased with your footwear at checkout to be eligible, offering continuous peace of mind from the moment your order is placed. Please note that resole services are not covered under this warranty.

 

Domestic Returns (USA):

Beyond the initial 14-day window, domestic customers will be responsible for their return shipping costs, unless the product has a confirmed manufacturing defect. In such cases, we will gladly provide a prepaid return label.

International Returns:

International customers are responsible for covering shipping costs both ways for returns or exchanges. However, if a product is found to have a manufacturing defect, we are committed to working with you to find a satisfactory resolution for the return process.

 

Refunds can only be processed using the original payment method. If a customer no longer has access to that particular payment method, they will need to contact their bank or the original payment agency to claim the funds after the refund has been successfully sent.

Please allow up to 7 days for your return or exchange to be fully processed. This timeframe does not include any potential manufacturing time required for exchanged products.

 

To initiate a return, please go HERE.

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Shipping:

We aim to fulfill orders within two business days of placing them (Monday through Friday), ensuring a quick turnaround for your purchase. Products with a previously detailed lead time on the product page are currently back ordered and will be exempt from this rapid fulfillment schedule. In these specific situations, we prioritize fulfilling orders in the sequence they were received as soon as the product becomes available in our inventory.

If upon receiving your order you find any issue or damage to the product, please contact us immediately. Our dedicated team will work diligently with you to resolve the issue, aiming for your complete satisfaction.

Please note that the shipping service you select determines the class of service your order will be shipped through. The estimated times noted on those services reflect the arrival time after we fulfill orders, not the total arrival time from when the order is initially placed. This distinction is crucial for understanding when to expect your delivery after our two business day processing window.

International Customers: Bearfoot LLC is not responsible for import duties or customs fees incurred when receiving international shipments. These fees vary significantly from country to country, and the shipping cost you pay reflects only what we incur to send the package. It does not include any import duties or additional charges that your country's customs authority may levy upon arrival. This also includes fees for specific services, such as the brokerage fee that UPS Standard may charge, which are the responsibility of the customer.

Backorders:

Orders containing backordered items will be shipped to customers as soon as we receive them from the manufacturer and process them for fulfillment, ensuring you receive your desired products as quickly as possible once available.

The estimated wait time for backordered items is typically 4-13 weeks. However, occasionally, our suppliers may encounter unforeseen production or logistical problems, which can unfortunately prolong the fulfillment date. We appreciate your patience in these instances.

If, in the rare circumstance, we cannot fulfill your item for any reason:

1. We will promptly cancel your order.

2. We will issue a full refund for your order dollar amount or the specific item.

3. We will notify you clearly via the email address you provided at checkout, keeping you informed every step of the way. 

 

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Bearfoot welcomes your insights and experiences with barefoot shoes and minimalist footwear. Your feedback helps us refine our barefoot boots and zero-drop designs to better support natural movement and comfort. By sharing your thoughts, you contribute to the development of high-quality, durable minimalist footwear that encourages healthy feet and an active lifestyle. Your input is essential in helping us offer barefoot shoes that align with your needs and preferences, ensuring the best possible experience with every step.