Shipping Policy

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Shipping:

We aim to fulfill orders within two business days of placing them (Monday through Friday), ensuring a quick turnaround for your purchase. Products with a previously detailed lead time on the product page are currently back ordered and will be exempt from this rapid fulfillment schedule. In these specific situations, we prioritize fulfilling orders in the sequence they were received as soon as the product becomes available in our inventory.

If upon receiving your order you find any issue or damage to the product, please contact us immediately. Our dedicated team will work diligently with you to resolve the issue, aiming for your complete satisfaction.

Please note that the shipping service you select determines the class of service your order will be shipped through. The estimated times noted on those services reflect the arrival time after we fulfill orders, not the total arrival time from when the order is initially placed. This distinction is crucial for understanding when to expect your delivery after our two business day processing window.

International Customers: Bearfoot LLC is not responsible for import duties or customs fees incurred when receiving international shipments. These fees vary significantly from country to country, and the shipping cost you pay reflects only what we incur to send the package. It does not include any import duties or additional charges that your country's customs authority may levy upon arrival. This also includes fees for specific services, such as the brokerage fee that UPS Standard may charge, which are the responsibility of the customer.

Backorders:

Orders containing backordered items will be shipped to customers as soon as we receive them from the manufacturer and process them for fulfillment, ensuring you receive your desired products as quickly as possible once available.

The estimated wait time for backordered items is typically 4-13 weeks. However, occasionally, our suppliers may encounter unforeseen production or logistical problems, which can unfortunately prolong the fulfillment date. We appreciate your patience in these instances.

If, in the rare circumstance, we cannot fulfill your item for any reason:

1. We will promptly cancel your order.

2. We will issue a full refund for your order dollar amount or the specific item.

3. We will notify you clearly via the email address you provided at checkout, keeping you informed every step of the way. 

 

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