We aim to fulfill orders within two business days of when the order is placed (Monday-Friday). Products with a previously detailed lead time on the product page are currently back ordered and will be exempt from this. In this situation we fulfill orders in the order they are received as soon as we receive the product into inventory.
Please note that the shipping service that you select is paying for the class of service the order will be shipped through, and the times noted on those services reflect arrival time after fulfillment and not arrival time from when the order is placed.
International Customers: Bearfoot LLC is not responsible for import duties or customs fees incurred when receiving international shipments. These fees vary from country to country, and the shipping cost paid reflects what we pay. The shipping cost charged does not include any import duties that will be charged by the customer's country upon arrival. This also includes fees for specific services such as the brokerage fee that UPS Standard charges.
If upon receiving your order you find any issue or damage to the product, please reach out to our customer service team:
Orders containing reserved items will be shipped to customers as soon as we receive them from the manufacturer and process them for fulfillment.
The estimated wait time is 4-13 weeks, but occasionally suppliers run into problems or issues and the fulfillment date must be prolonged.
If in the rare circumstance, we cannot fulfill your reserved item for any reason:
- We will cancel your order.
- We will refund your order dollar amount or item.
- We will notify you via the email address you provided at checkout.
You can cancel orders containing reserved items at any time by going here: