Refunds and Returns Policy We generally accept returns and exchanges within a 30-day window of when the order is received by the customer as shown by the shipment tracking. We reserve the right to inquire as to the reasons for the return and/or exchange and determine if the customer has justified reasons for returning/exchanging their product.  Refunds can only be provided in the original payment method. If a customer no longer has access to that payment method, they will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent. Domestic Returns (USA): Domestic customers will be responsible for their return shipping outside of the 30-day window, unless the product...

Cleaning Suede: 1. Spray leather with Suede Cleaner until shoes look wet. Do not spot-clean, always treat the entire item for an even finish. 2. Use Horse Hair Buffing Brush to gently clean suede. Waterproofing Canvas: 1. Thoroughly clean and dry items before application. 2. Rub Fabric Wax into the fabric to create friction. 3. Smooth out with fingers to create a uniform seal. 4. Allow the item to cure in a warm, dry place for at least 24 hours. Treating Odor: 1. Shake well before use. 2. Spray Odor Eliminator directly onto the source of the odor.

We offer a Repair Kit as an easy solution for you to fix minor damages yourself: Outsole Delamination Shoe Goo (x1), Applicator Stick (x1), Clamp (x1) 1. Apply adhesive on the delaminated area of the outsole with the application stick. 2. Immediately after, apply clamps on the affected area. 3. Wait 12+ hours for the adhesive to cure before removing clamps. Minor Rips & Tears Waxed thread (x1), Needle (x1) 1. Work your way all the way across the damaged area with the needle and thread. 2. Anchor the stitching at the end of the gap by making three stitches right on top of one another inside the shoe.

Here are the sizing recommendations for all of our different styles of shoes: Ursus [LT] / [HT] - If you prefer a snug fit; order true to size. If you want a little more wiggle room for your toes; order a half-size larger than normal. When you first try on the Ursus they might feel a little snug, but don't worry. Because these shoes are suede leather, they will form to the shape of your unique foot shape over the first couple of weeks of wear. Ursus-Lux [LT] / [HT] - Fits slightly smaller than normal. Since these shoes are made from canvas and not suede, they will not stretch as much, so if you prefer a snug fit; order true to size....