FAQ

Returns & Exchanges

Refunds and Returns Policy We generally accept returns and exchanges within a 30-day window of when the order is received by the customer as shown by the shipment tracking. We...

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Cleaning & Treating

Cleaning Suede: 1. Spray leather with Suede Cleaner until shoes look wet. Do not spot-clean, always treat the entire item for an even finish. 2. Use Horse Hair Buffing Brush to gently clean...

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Repairs

We offer a Repair Kit as an easy solution for you to fix minor damages yourself: Outsole Delamination Shoe Goo (x1), Applicator Stick (x1), Clamp (x1) 1. Apply adhesive on the delaminated area of...

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Sizing

Here are the sizing recommendations for all of our different styles of shoes: Ursus [LT] / [HT] - If you prefer a snug fit; order true to size. If you want...

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