Refund policy
RETURN & REFUND POLICY
| Tier | Days after delivery | Shoe Condition | Options | Shipping | Restocking Fee (10%) |
|---|---|---|---|---|---|
| 1a | 0 to 30 | Like new or light wear | Refund or store credit | Bearfoot pays | No |
| 1b | 0 to 30 | Moderate wear | Store credit | Bearfoot pays | Yes |
| 2a | 31 to 60 | Like new or light wear | Store credit | Customer pays | No |
| 2b | 31 to 60 | Moderate wear | Store credit | Customer pays | Yes |
| 3 (defective) | 31 to 90 | Any (not damaged) | Store credit | Bearfoot pays | No |
Days are counted from the delivery date shown on shipment tracking. Defective pairs within 30 days are handled under Tier 1a. Condition tier is determined by Bearfoot upon inspection of the returned pair. The 10% restocking fee is deducted from the store credit. After 90 days, requests are reviewed case by case with no guarantee of return.
WHAT THE CONDITIONS MEAN:
- Like new: tried on indoors only, clean soles, resale-ready.
- Light wear: worn briefly outdoors, clean, minimal sole marks with no cleaning necessary.
- Moderate wear: regular use, visibly worn but intact, no damage, or substances on outsoles that needs cleaning.
- Heavy wear or damage (holes, tears, sole separation, stains, odor, misuse): not eligible under any tier.
BOOTS: Lifetime warranty against manufacturing defects. We repair the boots and cover shipping both ways. Covers defects only, not wear, damage, or misuse.
IN-SHOE-RANCE (OPTIONAL, AT CHECKOUT): One year of coverage for accidental damage, plus shipping and parcel insurance for your order.
FINAL SALE: Socks and toe spacers cannot be returned due to the hygienic nature of the products.
INTERNATIONAL RETURNS: International customers are responsible for shipping both ways for all returns, unless the product has a manufacturing defect, in which case we will work with you on a return. Bearfoot LLC is not responsible for import duties or customs fees.
REFUNDS: Refunds and store credit are based on the price actually paid after any discounts. Original shipping charges are not refundable. Refunds are issued to the original payment method. If you no longer have access to that payment method, contact your bank or card issuer to claim the funds after the refund is sent. Store credit is issued as a Bearfoot gift card and does not expire. Please allow up to 15 days for your return to be processed.
Bearfoot may decline returns from accounts with excessive return activity.
To start a return, contact our customer service team HERE.