Shipping Policy

Shipping:

We aim to fulfill orders within two business days of placing them (Monday through Friday). Products with a previously detailed lead time on the product page are currently back ordered and will be exempt from this. In this situation, we fulfill orders in the order they are received as soon as we receive the product into inventory.

If upon receiving your order you find any issue or damage to the product, please contact us and we will work with you to resolve the issue.

Please note that the shipping service you select pays for the class of service the order will be shipped through. The times noted on those services reflect the arrival time after fulfillment, not the arrival time from when the order is placed.

International Customers: Bearfoot LLC is not responsible for import duties or customs fees incurred when receiving international shipments. These fees vary from country to country, and the shipping cost paid reflects what we pay. The shipping cost does not include any import duties the customer’s country will charge upon arrival. This also includes fees for specific services, such as the brokerage fee that UPS Standard charges.

Reserved Items:

Orders containing reserved items will be shipped to customers as soon as we receive them from the manufacturer and process them for fulfillment.

The estimated wait time is 4-13 weeks, but occasionally, suppliers run into problems, and the fulfillment date must be prolonged.

If, in the rare circumstance, we cannot fulfill your reserved item for any reason:

1. We will cancel your order.

2. We will refund your order dollar amount or item.

3. We will notify you via the email address you provided at checkout.